Frequently Asked Questions

FAQ

  • When will I receive my order?
    The processing of your order, the manufacture of products and delivery (free) require our team a delay of 10 to 15 working days. We make every effort to ensure that you receive your order as quickly as possible, while guaranteeing an exceptional quality service (product control, packaging by hand, etc.).

  • What payment methods do you accept?
    Your security, our priority: our site only offers secure and guaranteed means of payment without danger.

    We accept :
    Credit card
    Debit cards
     
    Our online payment services:
    PayPal
    Stripe

    Your bank details or credit card information will never be shared with us. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at this time.

 

  • How can I order a product?
    We make your purchases as easy as possible.

    You select the desired product (s)
    Click on "add to cart"
    Click on the shopping cart icon at the top right (your "basket") to finalize your purchases
    We also offer the option of creating an account to make the process even easier (and to access your information).

 

  • Is there a minimum of products per order?
    There is no minimum quantity required and all of our deliveries are free. If you want to order in bulk, send an email to our team by clicking here.

 

  • Can I cancel my order?
    As long as your order has not been confirmed by our team, you can cancel it as you see fit (and free of charge).

    Do not hesitate to contact us by email by clicking here: our team will do their utmost to meet your needs.

 

  • Discount codes
    We only accept one discount code per order.

 

  • I received an import tax
    Labijoux dispatches its products worldwide legally. However, the buyer is responsible for import taxes from their country, we accept no responsibility for national taxes.

 

  • Can I modify my order?
    Yes, as long as your order is not "being processed".

 

  • I did not receive my order !
    A problem with the Post Office? Lost, destroyed package?

    With our secure delivery, Labijoux takes care of litigation for you. Customer satisfaction is our priority. We do not return the fault to the carrier by letting you "manage". We assume full responsibility by immediately sending you a new package at our expense.

    Do not hesitate to contact us by email at by clicking here: our team will do their utmost to meet your needs.

 

  • My order is not complete!
    If your order includes several articles, it is possible that these will be sent separately, depending on the stocks available. Don't worry, your package will arrive shortly.

 

  • I want to return an item
    We are only able to accept a return in the event of a proven product defect.

    Our articles undergo very strict quality controls before each shipment. However, if your products have any manufacturing defect, send us a photo of the product in question (in the original packaging if possible) by clicking here accompanied by your order number. To be eligible for a return, your item must be unused and in the same condition as you received it.